Shipping & Returns
Shipping
Estimated shipping charges can be viewed in the shopping cart at any time during your shopping experience. Customers can choose between USPS Priority Mail, USPS Ground Advantage or UPS Ground. Shipping charges are based on an order's combined weight, and USPS/UPS commercial rates. While we cannot offer free shipping along with our discount pricing, we do give a minimum 5% discount on all orders over $30 to help offset the cost of shipping.
Expected delivery dates for orders shipped USPS Priority Mail are 2-3 business days, with USPS Ground Advantage being 2-5 business days. Orders shipped UPS Ground require 1-5 days for delivery. West coast customers can expect 5 business days.
International customers. Our shipping software automatically generates international USPS quotes for Canadian customers only. Please call to inquire about shipping charges for all other international orders.
Returns
Customer satisfaction is very important to us. We want you to be a satisfied customer every time. If for any reason you are not satisfied with an item, you may return it for a full refund or exchange it for a product of equal value.
If the return is a result of an error on our part (you received an incorrect item, or the item was not accurately represented on our website) we will pay for both the return shipping cost and the cost of shipping the correct or exchanged item. If the merchandise arrived defective or damaged, we will again pay for the return shipping cost and the cost of shipping a replacement. We do ask that all returns are made within 30 days of receipt of merchandise.
If you have an account and need to return an item, simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. When we receive your return for a refund, we will provide you with a credit using your original method of payment, and notify you by email.
If you are not a registered user and thus do not have an account with us, please email or call us to let us know of your intent to return an item. When we receive your return for a refund, we will provide you with a credit using your original method of payment, and notify you by email.
All goods returned for any reason are to be sent to the following address:
Jo-Na's Gifts by Mail11070 Emerson Rd.Apple Creek, OH 44606